Restore or delete files in the trash

Individual files can first be moved to trash and restored from there. Don't wait too long: when trash loads, the app tries to permanently remove files that have been deleted for more than three days.

Prerequisites
  • You're signed in to the right organization and have access to the Files module.

Move a file to trash

Open the menu of one of your own files, choose Move to trash, and confirm. For several files, use the selection bar. Your own uploads, as well as files with Admin/Owner permission, can be deleted. If the single-item menu doesn't show the action for someone else's file, use the selection bar as an Admin or Owner.

Open trash

Choose Trash in the left navigation. If entries are missing, also check the search term and tags. Trash isn't a permanent archive: on opening, files deleted more than three days ago may already have been removed.

Restore a file

Open the entry's menu and choose Restore. Then switch to its previous folder or to Recent and check the file. Restoring requires edit rights: your own upload, or Admin/Owner access.

Delete a file permanently

In trash, choose Delete permanently, or the delete action for selected files, and confirm. You can't bring the file back with Restore afterward. When manually deleting permanently, accounting links or protected documents can block the action. Pay attention to the confirmation. Either way, don't rely on trash as a storage location.

Tell folder deletion apart

Removing an entire folder is a separate flow, not a temporary drop into trash. Move needed files out beforehand.

Frequently asked questions

Are files deleted at exactly 72 hours?

There's no guarantee of a second-precise background run here. When trash loads, permanent deletion is attempted for files that have been in it for more than three days.

Why can I see a file but not restore it?

Read access isn't enough for changes. You need to have uploaded the file yourself, or be an Admin or Owner.

Can I get back a file that was permanently deleted?

That's no longer possible through trash. If you still have a separate copy, you can upload it again.

Keep reading

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Last reviewed on 2026-09-26