Open Subscription & usage
/billing shows plan, optional trial end, seats, organization limit and AI usage. Its current upgrade action opens a contact email rather than a full self-service checkout.
- Plan and trial end
- Stored subscription and test-period end where applicable.
- Seats and organizations
- Capacities associated with the subscription.
- AI usage
- Usage against the configured limit, or unlimited when no limit is set.
- Open Subscription & usage.
- Check the plan and capacities.
- For AI problems, also read the assistant's specific limit message.
Enable modules
Plan, enabled module and individual access role are separate checks.
- Open Organizations → organization → Modules.
- Enable the area and wait for saving.
- Check the member's access role and navigation.
Request a change
Contact us for an upgrade prepares an email; it does not change the plan.
- Record your current plan and required capacity.
- Open the contact action, identify the organization and send the request yourself.
- After a confirmed change, check the updated capacities.
Common pitfalls
Module switches are not purchases
Enabling a module is not a confirmed subscription change.
Missing modules have several causes
Check organization, module settings, access role and personal navigation.