Distinguish subscription billing from customer invoices

Billing for your Project Manager subscription is separate from invoices you issue to customers.

Prerequisites
  • You are signed in and know the relevant organization or invoice.

Handle subscription questions

Subscription & usage shows plan, trial and capacities. The current page does not provide invoice history, a card editor or cancellation dialog.

  1. Open Subscription & usage and check plan and trial end.
  2. Contact support for subscription invoices, payment changes or contract questions; include organization, period and any known invoice reference.
  3. Do not include full card or bank-access credentials. Opening contact does not change the contract.

Manage customer invoices

Your customer invoices live under Accounting → Income or Invoices.

  1. Open the invoice and verify recipient, amount, status and due date.
  2. Open the payment action in its detail view.
  3. Enter amount, date, reference and optional note and save.
  4. Check the remaining balance after partial payments; recording a payment does not initiate a bank transfer.

Configure payment notifications

Billing event preferences do not manage your payment method.

  1. Open Account → Notifications → Billing.
  2. Review payment/subscription, successful/failed payment, cancellation and trial-ending switches.
  3. Wait for changes to save.

Common pitfalls

  • Customer and subscription invoices differ

    Editing a customer invoice does not alter your own subscription billing.

  • Marking paid does not transfer money

    Verify the actual payment before documenting it.

Keep reading

Still have a question or a problem?

Visit support

Last reviewed on 2026-09-13