Handle subscription questions
Subscription & usage shows plan, trial and capacities. The current page does not provide invoice history, a card editor or cancellation dialog.
- Open Subscription & usage and check plan and trial end.
- Contact support for subscription invoices, payment changes or contract questions; include organization, period and any known invoice reference.
- Do not include full card or bank-access credentials. Opening contact does not change the contract.
Manage customer invoices
Your customer invoices live under Accounting → Income or Invoices.
- Open the invoice and verify recipient, amount, status and due date.
- Open the payment action in its detail view.
- Enter amount, date, reference and optional note and save.
- Check the remaining balance after partial payments; recording a payment does not initiate a bank transfer.
Configure payment notifications
Billing event preferences do not manage your payment method.
- Open Account → Notifications → Billing.
- Review payment/subscription, successful/failed payment, cancellation and trial-ending switches.
- Wait for changes to save.
Common pitfalls
Customer and subscription invoices differ
Editing a customer invoice does not alter your own subscription billing.
Marking paid does not transfer money
Verify the actual payment before documenting it.
